When you contact HISOON, information may include your name, work email address, company and the details you choose to provide in an enquiry.

When you visit the site, technical information such as your IP address, browser and device information, pages viewed and interactions may be processed through website services, analytics or advertising technologies.

Information submitted through an enquiry may be used to understand your requirements, respond to your questions and communicate with you about your request.

Website information may also be used to operate and protect the site, understand site usage and support advertising and remarketing, subject to applicable consent requirements.

Our service providers include Cloudways for hosting, Cloudflare for website delivery and security, GTranslate for website translation, and Google for analytics and advertising. These providers may process information as needed to provide their services. Depending on their infrastructure, information may be processed in countries other than your own.

The site may use essential cookies for operation and security, Google Analytics to understand visits and Google Ads remarketing to reach people who previously visited the site. HISOON and Google may use first-party cookies or identifiers and Google advertising cookies or identifiers for these purposes. Non-essential cookies may be subject to consent requirements in your location. You can manage cookies in your browser and adjust advertising preferences through Google My Ad Center. Google also provides the Google Analytics opt-out browser add-on.

We retain enquiry information for one month. Retention periods for website security logs, analytics data and advertising identifiers depend on the settings and policies of the relevant service provider. We use reasonable measures intended to protect information, but no online system can be guaranteed completely secure.

To request access to or deletion of personal information, email sales@hisoonpack.com. Depending on applicable law, you may also have other rights, such as correction, objection or withdrawal of consent.